Exchange and Returns

Online Exchanges

We offer one free exchange on UK orders. This does not extend to the FREE bundle items that you have chosen when purchasing a bundle offer.

How exchanges work: Call the office on 01908 299259 to arrange your exchange.

Download your Tracked Royal Mail Label online   

We will send your new exchange order once we have received your original order back.

If you would like your new order dispatched immediately, you will be charged and refunded once we receive the original order back into the office. , 

All exchange postage is tracked - but please get proof of postage.

You can arrange collection from your house with Royal Mail once you have downloaded the postal label as you need the tracking number

Sale/clearance items cannot be exchanged


Online Returns
You may return any item at your own postage cost, if you would like to use our portal with Royal Mail there will be charge £4.50 deducted from your order   

Return within 60 days of receiving your purchase, to be eligible for a refund.

We strongly recommend you use a registered mail so you can track the postage.

Mia Tui will not be held responsible for any packages returned that have not been received at our end if no tracking system was used. 

Please note postage and packaging will not be refunded.

Bags have to be returned in new and unused condition, with tags on.

All items returned will undergo a quality control check to ensure the product has not been worn and that the tags are still in place. Mia Tui will not accept your return/exchange if we consider the item(s) used.

For approved returned items a refund will be processed within 7 days of receipt of the item.

Address to return items to:

Mia Tui Ltd, Unit 72/73, iCentre, Interchange Business Park, Howard Way, Newport Pagnell, Bucks, MK16 9PY