Exchange and Returns

Online Exchanges

Download your Tracked Royal Mail Label online  
http://www.royalmail.com/track-my-return/create/4568   

We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service. 

This does not extend to the FREE bundle items that you have chosen when purchasing a bundle offer.

We have an easy to use portal on Royal Mail where you can download your return label and even book for Royal Mail to collect the parcel from you.

How exchanges work:

Call the office on 01908 714562 to arrange your exchange, you will then need to download your Royal Mail label, we can also send you a Tracked Return Label if you do not have a printer.

Once your bag has been received back into the office we will send your new bag out to you.

If you need your bag dispatched immediately we can place a new order for you and will refund the cost of the original bag once received back to us.

If we have placed the new exchange order for you over the phone, please type this is in the "reason for return" box. Example "Exchanging Clara in Black for Clara in Tan - order already placed"

You don't have to call us, you can also request your exchange by typing what you would like into the Royal Mail Portal, your new bag will be dispatched once we receive your original order back into the office.

If there is any difference in price we will invoice you and include any discounts you have used. Please include your mobile number.

Download your Tracked Royal Mail Label online  
http://www.royalmail.com/track-my-return/create/4568   

All exchange postage is tracked - but please get proof of postage.

You can arrange collection from your house with Royal Mail once you have downloaded the postal label as you need the tracking number  https://send.royalmail.com/collect/youritems

Sale/clearance items cannot be exchanged

Online Returns
You may return any item at your own postage cost, if you would like to use our portal with Royal Mail there will be charge £4.50 deducted from your order

http://www.royalmail.com/track-my-return/create/4568   

Return within 60 days of receiving your purchase, to be eligible for a refund.

We strongly recommend you use a registered mail so you can track the postage.

Mia Tui will not be held responsible for any packages returned that have not been received at our end if no tracking system was used. 

Please note postage and packaging will not be refunded.

Bags have to be returned in new and unused condition, with tags on.

All items returned will undergo a quality control check to ensure the product has not been worn and that the tags are still in place. Mia Tui will not accept your return/exchange if we consider the item(s) used.

For approved returned items a refund will be processed within 7 days of receipt of the item.

Address to return items to:

Mia Tui Ltd, Unit 14 Plover Close, Newport Pagnell, Bucks, MK16 9PS