Privacy Policy

It’s the words on everyone’s lips – Data Protection.

 

Don’t worry we have you covered & we only do what is right for you.

 Privacy

Mia Tui Ltd is committed to ensuring that your privacy is protected.  As always, our customers are our top priority. This privacy policy sets out how Mia Tui Ltd uses and protects any information that you give us when you use this website. Mia Tui Ltd may change this policy from time to time by updating this page. We want to inform you of all your rights relating to your information. 

What information do we collect?

Things we collect include:

  • Name
  • Contact Details
  • Date of Birth
  • Payment Information
  • When you contact us
  • IP Address
  • Purchase History
  • Device Type
  • Operating System
  • Location Data
  • Your response to promotions

We may also obtain data surrounding how you use the website to help us develop and improve the site.

 

What do we do with the information we gather?

That might seem like a lot but the reason behind our data collection is to ensure that we give you the best service we possibly can.  This information allows us to get your order out to you, let you know when it is coming and prevent fraud. 

We also use the above data to give you what you want, let you see our fab new products and if there are any hot promotions on at the moment.  We only want to provide the best user experience for our customers.

We will send out emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can stop these at any time by:

  • Contacting us directly by calling our Customer Service team on 01908 714562 or emailing us hello@miatui.com
  • By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email

Please allow up to 3 days for this to take effect.

Remarketing

One of the tools we use to keep you as up to date as possible with the latest offers at Mia Tui is targeted adverts.

You will see these adverts on other websites and apps outside of the Mia Tui.  They will include products that we think you will be interested in, based on what you have viewed or bought on our website.  We obtain this information via web beacons, pixels, tags, cookies and social media networks.

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you can withdraw your consent for us to contact you - for the continued collection, use or disclosure of your information; or to fully delete you from our records at any time, by contacting us at hello@miatui.com

Shopify
We host our store on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. All your data is stored through Shopify's data storage, databases and the general Shopify application. All data is stored behind a firewall on a secure server. 

 Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card/Debit information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 Third Party Services

Mia Tui will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so. 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways, product review services and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

Please do remember that certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Please note as our Third Party Review provider, on occasion you may receive an email from Feefo asking you to provide feedback for your recent purchase. 

Social Media

Mia Tui loves social media and we love to show our customers how our bags can be used and videos on the unique interiors. and keep in contact with you! We recognise that social media offers a platform for our company to perform marketing, stay connected with customers and build our profile online.

If you interact with us on social media, you are consenting and allowing us to interact with you.  An interaction can be defined as liking or following our social media accounts, commenting or tagging us in photos or post and sharing our content via liking or retweeting.  From this interaction, we may collect data that will help enhance your experience with us in the future.

If you tag us in a photograph that we rate, you may be lucky enough for us to share it across our social media accounts.  By interacting with us, you are consenting that we can use images or comments royalty free without limitation.  If you are unhappy with us sharing your comments or images, please do let us know and we will stop.

Security
We are committed to ensuring that your information is secure.  We take reasonable precautions and follow industry best practices to make sure it is not appropriately lost, misused, accessed, disclosed, altered or destroyed.

To prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic stores is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We hold all your information until you no longer hold an account with us or until you specify that you no longer want us to hear from us.

Cookies
Sadly, not the cookies that we love to eat! A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website. 

The four main types of cookies we use are:

  • Site functionality Cookie
  • Website Analytic Cookie
  • Personalisation Cookie
  • Segmentation and Targeting Cookie.

 

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to:

  • access, correct, amend or delete any personal information we have about you,
  • register a complaint
  • simply want more information,

contact our Privacy Compliance Officer

at: hello@miatui.com or by mail at

FAO Privacy Compliance Officer

Mia Tui Ltd
Unit 14
Plover Close
Newport Pagnell
MK16 9PS

Updated: 18/5/2018