Frequently Asked Questions

Q. What material are Mia Tui Bags made from?

A. Mia Tui bags are produced from a high quality, man-made fabric that is designed to look like leather. The fabric is soft and supple and hard wearing.

Q. What is your returns / refund policy?

A. We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service. 

This does not extend to the FREE bundle items that you have chosen when purchasing a bundle offer.

We have an easy to use portal on Royal Mail where you can download your return label and even book for Royal Mail to collect the parcel from you.

How exchanges work: Call the office on 01908 714562 to arrange your exchange, this means we can place your exchange order for you.* This is on UK orders only

 Or if you wish to return the goods for a refund, then the return is made at your cost. Parcels should be returned to the address listed on the paperwork included with your order.

Q. Can I use two offer codes on the same order?

A. No, you can only use one promotional code per order. So you can't combine a % off discount and Bundle Offer code.
If you wish to order more than one promotional offer, e.g. two different bundle offers, you will need to place two separate orders or you can call us on 01908 714562 and we can place a combined order for you.

Q. Can I use a loyalty voucher and special offer code on the same order?

A. No, Loyalty vouchers can only be used on full-priced items. If you wish to use you loyalty points on an item and purchase another product or bundle offer you will need to place two separate orders or you can call us on 01908 714562 and we will place a combined order for you.
 

Q. How do I use a bundle deal code?

A. To ensure you receive the free products / special discount on offer, please ensure that you have all the items in your basket before trying to apply the offer code to ensure that the code works. The code will deduct the price of the free products or discount the overall price down to the offer price.
 

Q. Are Mia Tui bags suitable for Vegetarians and Vegans?

A. Yes they are, we do not use any animal products in the manufacturing of our bags.

Q. Where are your goods despatched from?

A. Our offices and warehouse are in Newport Pagnell, Bucks, UK so your orders will be despatched from there. 

Q. How are your orders despatched?

A. Orders sent by standard delivery are handled by Royal Mail. Next Day Delivery orders are sent with DPD.

Q. Is it possible to order over the telephone?

A. Yes, our telephone number is 01908 714562 and our order line is open 9.30am to 4.30pm