Online Exchange and Returns

Exchanges

  • We offer one free exchange on all UK orders.

  • A £4.50 charge applies if you require a second exchange.

  • Please note: this does not apply to FREE Bundle Items. If you wish to exchange a free bundle item, a £4.50 charge will apply for shipping and handling.

  • Purchases under £15 are not eligible for the Free Exchange Policy. If you would like to exchange an item under £15, there will be a £4.50 charge. This covers both return shipping and the shipping of your new item.

How to arrange an exchange:

  1. Call us on 01908 714562 to set up your exchange.

  2. We’ll create your exchange order and send you an email with a link to download your Royal Mail tracked return label. You are also able to book a home/office collection. CLICK HERE

  3. Once your bag is received back in our office, we’ll dispatch your replacement.

  • No printer? Use our Royal Mail Portal to request a label or a QR code. You can also arrange a Royal Mail home collection.

  • All exchange postage is tracked. Please ensure you keep proof of postage.

  • Sale and clearance items cannot be exchanged.

Returns

  • You can return items within 30 days of receiving your purchase for a refund.

  • Non–Mia Tui products must be returned within 14 days.

  • You can also request a return via your Mia Tui account.

  • Returns via our Royal Mail portal are subject to a £4.50 charge:
    Download your Tracked Royal Mail Label

  • Alternatively, you may return items at your own postage cost.

Important details:

  • Postage and packaging are non-refundable.

  • Items must be in new and unused condition, with tags attached and in original packaging (including dust bag if applicable).

  • All returns will undergo a quality control check. Used or damaged items cannot be refunded or exchanged.

  • We strongly recommend using registered/tracked mail. Mia Tui cannot be held responsible for lost returns without tracking.

Wrong Address (Order Corrections)

  • Please notify us within 1 hour of placing your order if you have supplied the wrong address.

  • If your order has already shipped, we’ll need to wait for tracking to show the parcel is returning to Mia Tui before we can resend your order.

Return Address:
Mia Tui Ltd
Unit 14, Plover Close
Newport Pagnell
Bucks, MK16 9PS