Mia Tui receives Feefo Platinum Trusted Service Award 2021!

We were very excited earlier this week to find out that we have won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

We know from the messages, emails and comments on social media that our Customers feel we offer exemplary customer service, but to win this award really does help boost team moral and help us to continue to strive to offer THE very best service possible. 

At our Buckinghamshire offices we love to take your calls and emails. Our team will always be here to help with any questions, queries or feedback you want to leave us. That's part of what our customers say sets us apart. No automated responses just a genuine team passionate about our products and ready to help at the end of the phone. 

Our amazing Customer Service team is made up of Becca and Emily, in the office Monday-Friday 8.30 - 4.30 to answer your calls and messages. If me (Nici) or Charlotte (the boss lady!) are in the office, we will always pick up the phone or reply to emails too. 

If you would like to know more about how we gained this award please have a read of how we achieved this amazing accreditation. 

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. In normal times, the Feefo Gold Trusted Service award recognises organisations that have collected at least 50 Feefo reviews in a year and have achieved a service rating of at least 4.5. This year, to avoid penalising businesses suffering unduly from the effects of the coronavirus pandemic, the criteria has been adjusted. Organisations that won a Gold Trusted Service award last year but struggled to achieve the required number of reviews this year, have been assessed on an average rating over the 24-month period covering 2020 and 2019.

Charlotte, founder of Mia Tui said “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience, even in a year as tough as 2020. Everyone at Mia Tui is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year. Thank you to everyone who takes the time to leave us feedback.”

Congratulating Mia Tui on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers. 

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”

A huge thank you to all our customers for your continued support, custom and feedback. It really does mean the world. 




1 comment

  • Martha Copland

    Just received my Aspen bag and matching tassel. I love it beautiful shape and colour. I have problems with strap length but yours is excellent. I will definitely be coming back for more bags. Very personalised service even down to who packed the parcel with love. Thank you Emma.

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